Delivery & Returns
We are excited to offer our community a flat shipping rate of only $5 within Australia and $17 when shipping internationally.
We offer free worldwide shipping when ordering over $150. Please note this does not apply for wholesale accounts.
All orders will be shipped out within 48 hours Monday-Friday. For deliveries within Australia we use Australia Post and your products shouldn't be more than 3-7 days after being dispatched from Australia post.
For international deliveries the estimated shipping time is +10 days for your product to arrive. This does not include any time in customs and delays due to reasons outside of our control.
Market Pick Up
We also offer the free option 'markets pick up' where you can easily pick up your order from your closest market location. After placing your order, shoot us an email to decide on a date and market location that will suit you.
Zaya & Kai offers a credit or refund on all full price purchases.
Please note we do offer exchanges but the additional shipping will be charged to the customer. If you need an alternative size, please go ahead and order another size.
How to organise a return:
- Fill out our contact form here making sure to include your order number and any pictures if item was received faulty.
- Items must be returned in unworn condition with original tags and are subject to inspection.
- We only accept items that have been booked through our email.
- If selected, the credit issued will be of your original order value, excluding shipping costs.
- If selected, a refund will be issued, excluding shipping costs, once the product has been returned and inspected in new/ re-sellable condition.
- Return shipping costs is covered by the customer.
- Online credit notes are valid for 1 year.
We will assess the fault upon return of the garment and reserve the right to refund or replace.
If the item is no longer in stock, a full refund will be issued.
We recommend returning items via a trackable method as Zaya & Kai is not responsible or accountable for the loss of items being returned.
Please refer to the ship date listed in the product description.
All orders that include items that are not on Pre Order: these items will be shipped together on the date when the complete order is ready to ship.
If you would like your in stock items sent out before the complete order is ready to ship, we recommend ordering items separately.
*All currency on this website is in AUD.
Please note that any charges, taxes or fees at destination country will be the customer’s responsibility.
Read more here;
Terms of Service